Partner App · Live Today
For SG and MY agencies running several Vietnam programs a month, the app cuts hours of back-and-forth email out of every quoting cycle.
Paste your client's email. The system extracts dates, pax count, routing, and special requests automatically.
Specialist-reviewed proposal options appear in-app — Recommended, Alternative, Premium variants.
No separate email thread needed. The proposal becomes a project with an assigned specialist and a unique LC code.
Loyalty pricing shows on every ready package. Repeat partners save 3% to 10% with priority response.
Every inquiry and booking you've made with Dong DMC by email or WhatsApp is already synced from our internal CRM into the app. Download, log in, and see your full history. No re-entry, no starting from zero.
Our Partners in Singapore & Malaysia
These are not trial engagements. Dong DMC operates as the Vietnam ground partner for established agencies and incentive houses across both markets, handling repeat series and corporate programs.
Singapore & Malaysia Partner Portfolio
| Partner | Market | Profile | Scope With Dong DMC |
|---|---|---|---|
| Sedunia Travel | Malaysia | Established Malaysian travel agency partner. | Ground handling for Vietnam group and program departures |
Note: Additional partnerships with SG and MY agencies are held confidentially. Detailed references and operational history are available in partner discussions.
Also serving partners from: Philippines · Indonesia · India · USA & Canada · Europe · Australia · +20 source markets
The Real Problem
SG and MY agencies sell Vietnam as a high-frequency destination — incentive rewards, family holidays, weekend escapes. When the ground operator underperforms, it lands on your brand, not theirs.
Reward groups expect a moment they'll remember. Operators who run incentive like standard sightseeing produce flat programs — and the client questions why they paid a premium.
Itineraries built for young couples break down with grandparents and toddlers in the group — long transfers, no rest pacing, no interconnecting rooms, no kids' meals.
Under-costed operators recover margin through compulsory shop stops — 2 to 3 a day. Your guests feel trapped, their reviews suffer, and your agency name is attached to an experience you didn't design.
Malaysian groups need verified halal; Singapore's mixed groups need halal, vegetarian, and no-beef handled at the same table. Operators who treat this as a disclaimer get it wrong on day one.
How Dong DMC Removes the Friction
Each point answers directly why ground handling fails at scale.
Solution: Generic Incentive
Wow Factor is standard, not an upsell — a culturally authentic surprise built into every incentive program at no extra charge. Gala production, team building, and run-of-show are planned around the reward narrative, not bolted on.
Solution: Family Strain
Pacing built for three generations — short transfers, rest buffers, interconnecting rooms, kids' meals, and resort clusters where the theme parks and beach sit together. Phu Quoc and Da Nang anchor most family programs.
Solution: Brand Leakage
Your agency stays in front of the guest. Dong DMC operates behind the scenes — no direct contact, no brand leakage. Your name on the program, our hands on the logistics.
Incentive and family programs in Vietnam, managed by Dong DMC for SG and MY partners
HALAL + MIXED-GROUP
Verified halal venues in every city for Malaysian groups, and halal / vegetarian / no-beef paths managed together for Singapore's mixed groups. Confirmed before arrival, including Halong Bay cruise meals.
VIETNAM + CAMBODIA
Single-DMC coordination across Vietnam and Cambodia. Angkor Wat extensions, visa handling, and cross-border logistics managed under one operational contact.
VOLUME PRICING
Contracted hotel, transport, and restaurant rates from long-standing supplier relationships. Series and repeat volume unlock pricing that ad-hoc operators cannot match.
Vietnam Visa for Singapore & Malaysia Passports
Singapore and Malaysia passport holders both enter Vietnam visa-free for up to 30 days per visit. No visa application, no visa-on-arrival for standard 4–7 night programs.
Note on the 45-day figure: Some sources cite 45 days — that applies to 13 specific countries (Germany, France, Italy, Spain, UK, Japan, South Korea and others). Singapore and Malaysia are on the 30-day list, not the 45-day list.
For programs over 30 days: the 90-day e-visa is available (single or multiple entry, USD 25–50, 3–7 business days via evisa.gov.vn).
What It Means for Agents
How It Works
Whether it's a one-off incentive group or a full year of family series, the workflow is the same.
Dates, pax count, destinations, hotel class, dietary needs (halal / mixed), program type, and special requests. A rough brief is fine — or submit straight through the partner app.
Routing, hotel allotment, dietary coordination, coach allocation, guide assignment, and timing are reviewed. The result is deliverable at volume, not just on paper.
Hotels, transport, meals, guides, and special requirements are locked. Series allotments are secured in advance. Net rates confirmed with clear inclusions.
The program runs behind the scenes. Your agency stays in front of the guest. 24/7 ops hotline during live delivery. No brand exposure, no surprises.
Flight Connectivity
Direct SG / MY – Vietnam Connectivity
| Route | Airlines | Duration | Frequency |
|---|---|---|---|
| Singapore (SIN) → Ho Chi Minh City (SGN) | Singapore Airlines, Scoot, Vietnam Airlines, VietJet | ~2 hrs | Multiple daily |
| Singapore (SIN) → Da Nang (DAD) | Scoot, Jetstar, VietJet | ~2.5–3 hrs | Several times weekly |
| Singapore (SIN) → Hanoi (HAN) | Singapore Airlines, Scoot, VietJet | ~3 hrs | Daily |
| Kuala Lumpur (KUL) → Ho Chi Minh City (SGN) | Malaysia Airlines, AirAsia, Vietnam Airlines, VietJet | ~2 hrs | Multiple daily |
| Kuala Lumpur (KUL) → Da Nang (DAD) | AirAsia, VietJet | ~3 hrs | Several times weekly |
| Kuala Lumpur (KUL) → Hanoi (HAN) | Malaysia Airlines, AirAsia, VietJet | ~3.5 hrs | Daily |
| Singapore (SIN) → Phu Quoc (PQC) | Scoot, VietJet, Sun PhuQuoc Airways (full-service, from 25 Jul 2026) | ~2 hrs | Daily |
Tip: Singapore and KL to Da Nang are the strongest routes for incentive and family programs — beach, Ba Na Hills, and Hoi An within reach of one base. Phu Quoc (PQC) gets a major lift from 25 July 2026, when Sun PhuQuoc Airways launches the first full-service daily Singapore–Phu Quoc flights alongside existing low-cost service (Scoot, VietJet) — strong for premium family and incentive programs to a visa-free island. Budget carriers (Scoot, AirAsia, VietJet) keep group fares competitive. Confirm current schedules at the time of booking, as frequencies shift seasonally.
Market Insights for SG & MY Planners
Operational briefs on connectivity and program governance for travel professionals planning Vietnam from the SG/MY market.
CONNECTIVITY
What the new full-service Sun PhuQuoc Airways daily route means for premium family and incentive programs to the visa-free island.
Read the brief →CONNECTIVITY
How the SIA–Vietnam Airlines codeshare strengthens Singapore–Vietnam routing options for group and corporate programs.
Read the guide →RETREAT & MICE
Audit and control standards for corporate retreat programs — governance detail Singapore MICE planners can verify before committing.
Read the guide →Operational Proof
Delivery across 50–70 groups monthly means we've met every scenario — peak-season surges, last-minute changes, multi-city routing on tight timelines.
Case 01
A team-building program for Neptune Group across Hoi An and Da Nang — welcome dinner, beach team activities, and an awards night, with three gala concepts offered for brand and budget fit.
✓ Lantern Night, Beach Chic, and White & Gold Awards gala concepts
✓ Beach team activities with facilitators and safety marshals
✓ AV, stage, and run-of-show control with rehearsal blocks
✓ Halal-friendly and mixed-dietary menus pre-confirmed
✓ 100% white-label — agency brand front and center throughout
View full execution →Case 02
Three-generation family group on Phu Quoc — beach resort base with VinWonders, safari, and cable car, paced for grandparents and young children together.
✓ Interconnecting rooms and family suites secured
✓ Kids' meal coordination and rest-buffered pacing
✓ Short transfers within the resort and theme-park cluster
✓ Visa-free direct arrival, no visa overhead
✓ English-speaking family guide throughout
Case 03
Complex multi-stop itinerary with a cross-border Cambodia extension, requiring tight coordination between domestic flights, cruise, and land transfers.
✓ Routing and timing validated before sale
✓ Halong Bay overnight cruise with dietary coordination
✓ Angkor Wat extension with cross-border visa handling
✓ Single ground contact for the whole Vietnam + Cambodia program
✓ Reduced post-sale operational risk for the agency
Destination Confidence
Both Singapore and Malaysia passports enter Vietnam visa-free for up to 30 days. No application, no coordination — your group simply arrives. This removes a major logistics barrier for standard incentive and family programs.
Singapore and KL to Vietnam are just 2–3.5 hours direct. Budget carriers (Scoot, AirAsia, VietJet) keep group fares competitive — easy for a long weekend incentive or a school-holiday family trip.
Vietnam's growing halal dining infrastructure, plus Dong DMC's verified halal and mixed-dietary coordination, means Malaysian and mixed Singapore groups eat well without compromise — and resort clusters keep families comfortable in one place.
Start Here
Share your requirements and receive a full ground-handling proposal with routing, hotel allotment, dietary options, and net rates you can use straight away.
For Singapore and Malaysia travel agencies, tour operators, incentive houses, and corporate travel planners needing Vietnam or Indochina ground handling.
Download the Partner App
Available on iOS, Android, Windows, and macOS. Free to download — login requires verification.
Not Ready to Send?
These resources explain how Vietnam programs are structured for feasibility, stability, and cost control — useful for product managers building new catalog routes or evaluating ground-partner options.
WHAT SG & MY PARTNERS USUALLY NEED
✓ How incentive programs are structured around the wow factor
✓ How family itineraries are paced for multiple generations
✓ How halal and mixed-dietary coordination works across cities
✓ How volume pricing works for repeat series
Common Questions
Yes. The app pulls directly from our internal CRM. Every inquiry, booking, and project you've done with us — by email, WhatsApp, or Zalo — is already recorded by our team and synced in real time. Download the app, log in, and your full history is there. No re-entry, no starting from zero.
No, for stays up to 30 days. Both Singapore and Malaysia passport holders enter Vietnam visa-free for up to 30 days per visit. This removes visa coordination overhead for standard 4–7 night programs — travellers just need a passport valid for at least 6 months with at least 2 blank pages. Note: the 45-day figure some sources cite applies to 13 specific countries (Germany, France, Italy, Japan, etc.), not Singapore or Malaysia. For programs over 30 days, travellers apply for the 90-day e-visa before departure. Since 1 June 2026, a pre-arrival declaration form is also required at Tan Son Nhat (SGN) and Phu Quoc (PQC) airports.
Every incentive program includes a Wow Factor — a culturally authentic surprise moment built into the per-person rate, never charged separately. Examples include an áo dài and conical-hat airport welcome team, a flower-lantern release on the Hoai River in Hoi An, or a private cultural dining experience. Gala dinner production, team building (Beach Olympics, treasure hunts, cooking classes, dragon boat, CSR), and run-of-show are coordinated at named venues such as Ariyana Da Nang (2,500 pax) and GEM Center HCMC (4,000 pax). Budget tiers run from USD 120 to 500+ per person per day, land-only.
Yes — it's a core program type for this market. We pace family itineraries for three generations: short transfers, rest buffers, interconnecting rooms and family suites, kids' meal coordination, and English-speaking family guides. Phu Quoc and Da Nang anchor most family programs because the theme parks (VinWonders, Vinpearl Safari, Sun World, Ba Na Hills), beaches, and resorts sit close together — less time on the coach, more time enjoying the destination. Phu Quoc's visa-free direct access makes it especially easy for SG and MY families.
Dietary coordination is standard across all programs. For Malaysian groups, we use verified halal venues in every destination, with halal meals confirmed at hotels before arrival and arranged in advance with Halong Bay cruise operators. For Singapore's mixed groups, halal, vegetarian, and no-beef paths are managed together at the same venues. We confirm all requirements before arrival rather than treating them as a disclaimer.
Four layers, all live: (1) browse and book ready packages with online payment, (2) submit a group RFQ with paste-and-parse intake, (3) review priced proposal options in-app and tap accept, (4) convert an inquiry into a live project with an assigned specialist and a unique LC code. Free communication between your team and ours continues by email or WhatsApp as before.
No. White-label is how we operate. Your agency stays in front. Dong DMC handles the ground logistics with no visibility to your travellers. Your brand, our execution. Vouchers and itineraries generated in the app are automatically partner-branded.
B2B net rates only. You set your selling price and your margin. Series volume unlocks better contracted pricing. Tier discounts (Silver 3%, Gold 6%, Platinum 10%) apply automatically based on your booking history with us. Dong DMC issues a net invoice — deposit on confirmation, balance before arrival.
Never. Dong DMC does not use a shopping-commission model to subsidise prices. Our net rates reflect real cost — no mandatory shop visits, no commissioned shopping routes. If guests want to shop, we recommend authentic local markets and craft villages, not commission outlets. We believe sustainable tourism means honest pricing and itineraries that respect your client's time.
Send your brief and we'll build a ground-handling proposal with incentive wow factor, family pacing, dietary coordination, hotel allotment, and net rates — ready for your next series or corporate program.
Need Vietnam ground handling? Send a brief or submit via the app.