Vietnam DMC and ground operator for UK and Irish travel agencies.
Dong DMC runs the Vietnam land arrangements behind UK and Irish escorted tours, tailor-made itineraries and group programmes: routing, hotels, guides, transport and on-the-ground delivery, costed at net rates and delivered under your brand.
B2B only. White-label delivery. Net rates with itemised inclusions. Vietnam Airlines nonstop from London Heathrow. Vietnam is six to seven hours ahead of the UK and Ireland, so a brief sent in your morning is answered inside our working day.
Thirteen nights, one long stay in Hoi An, flights from London or Dublin.
The UK and Irish retail programmes we see in market run 12 to 14 nights: Hanoi, a night on Halong Bay, then five or six nights based in Hoi An, often finishing in Saigon with the Mekong Delta or a beach stay. Clients are experienced long-haul travellers. They buy escorted or tailor-made, and they expect the supplier documentation behind the brochure to stand up to Package Travel Regulations scrutiny.
Dong DMC is built for that shape of programme: unhurried pacing, one base city instead of a new hotel every night, and land costs that still hold when the departure runs months after the brochure was priced.
- 1
You send the series or the brief
Departure dates, group size, hotel level, tour-manager or guide-led, single supplements, dietary needs. A brochure page or a rough email is enough to start.
- 2
We cost it at net, itemised
Hotels, transport, guides, meals, entrances and domestic flights listed line by line, with rate validity and FOC policy stated on the quotation.
- 3
Your tour manager leads, we run behind
If you send a tour manager, our guides and ops team work to them. If you do not, our English-speaking guide leads the group under your brand.
- 4
Live delivery you can see from home
24/7 ops hotline during the departure. Arrival, check-in and guide updates visible in the partner app from any UK or Irish office.
Five kinds of UK and Irish partner, five kinds of handling.
Each of these brings a different operational load. The desk is set up for all five.
Series departures
Fixed-date departures, tour-manager-led or guide-led, 12 to 16 nights. Seasonal contract, one rate sheet, FOC 15+1, rooming lists and manifests handled to your format.
Private itineraries
Private guide and driver programmes for couples, families and small parties. Quoted from live partner-hotel rates, with alternatives priced so your consultant can present options the same day.
High-end and bespoke
Michelin Key hotels, Halong Bay private cruises, The Vietage train, seaplane transfers and curated dining, contracted at net and delivered with VIP airport handling.
Schools, choirs, clubs and alumni
Educational visits, cycling and walking groups, faith groups and alumni travel. Duty-of-care documentation, risk assessments on request and supervised ratios built into the routing.
Incentives and conferences
Gala dinners, team programmes and multi-city movements for UK and Irish corporates and incentive houses. Venues in Da Nang, Ho Chi Minh City and Hanoi with capacity for several hundred delegates.
Other Dong DMC desks: Nordics & Benelux · Central & Eastern Europe · DACH (German) · Francophone · Italy · Spain & Latin America · US & Canada · Australia & New Zealand · India · Middle East & GCC · Singapore & Malaysia · Philippines
Why Vietnam proposals stall for UK & Irish clients.
Demand is not the issue. Vietnam sells. Proposals lose momentum when something in the supply chain does not feel safe enough to put in a brochure.
Supplier due diligence
Under the UK Package Travel Regulations and the EU Package Travel Directive, the organiser carries the liability. Your compliance team needs licence, insurance and health-and-safety evidence from the ground operator before the programme goes on sale.
Brand leakage risk
The operator contacts your client, or the on-the-ground experience feels disconnected from the brochure promise. Repeat business goes to the wrong company.
Routing and domestic sectors
Hanoi to Da Nang to Saigon needs domestic flights, Halong Bay runs on tides and weather, and a six-night Hoi An base only works if day-trip logistics are planned around it.
Price that has to hold
Brochures are priced months before departure. A land cost that moves after the brochure is printed comes straight out of your margin.
UK and Irish operators price early and sell long. The land arrangement has to be right when it was quoted and still right when the group arrives.
What changes when you work with the right partner.
Each of these addresses one reason a Vietnam programme stalls before it goes on sale.
Documentation Pack on Request
International Tour Operator Licence 79-168/TCDL-GPLHQT, insurance documentation and supplier vetting records supplied in one pack for your compliance file. Operating since 2008 under Dong Thi Co., Ltd.
White-Label Execution
Your brand on the vouchers, the welcome board and the guide's introduction. Dong DMC never contacts your client and never sells to consumers.
Feasibility-First Proposals
Domestic flight sectors, Halong tide windows, hotel proximity and day-trip timing are checked before they become brochure promises. You sell what is deliverable.
Escorted programme for a UK partner, Hoi An base, Dong DMC delivery behind the brand
Stated Rate Validity and FOC
Every quotation carries its validity period and FOC policy in writing. Series rates are held for the season, so the number in your brochure is the number on our invoice.
Six to Seven Hours Ahead, Not Twelve
A brief sent before 11:00 UK or Irish time lands inside our working day in Ho Chi Minh City. First response within 60 minutes on priority requests, proposal shaped for agency use.
Cross-Border Under One Contract
Siem Reap and Angkor extensions handled by the same team: visas, the land or air crossing, and guide handover, with a single escalation contact for the whole programme.
From brief to brochure-ready programme.
You do not need a finished specification. Share what you have and we will shape it into something your product team can sign off.
Share what you have
Dates or season, group size, hotel level, tour-manager or guide-led, dietary and mobility needs, Cambodia extension or not. A brochure page from last year works too.
We shape the plan
Routing, domestic sectors, Halong timing, Hoi An base logistics and service assumptions are reviewed. The result reads like a brochure itinerary, not a supplier list.
Confirm and align
Hotels, transport, meals, guides and special requirements are locked to what your product team approved. Net rates confirmed with validity, FOC and payment terms stated.
We deliver, you lead
Your tour manager or your brand-fronted guide leads. Our ops team runs the programme behind them with a 24/7 hotline for the duration.
Flights from the UK and Ireland to Vietnam.
| Route | Airlines | Type | Approx. travel time |
|---|---|---|---|
| London Heathrow → HanoiOnly nonstop UK–Vietnam service | Vietnam Airlines (B787-9, Terminal 4) | Nonstop, 3x weekly summer 2026, more from 25 October 2026 | ~11.5–12 hours |
| London Heathrow → Ho Chi Minh City | Vietnam Airlines (B787-9, Terminal 4) | Nonstop, 2x weekly summer 2026, more from 25 October 2026 | ~13 hours |
| Manchester / Birmingham / Edinburgh → Hanoi or Ho Chi Minh City | Qatar Airways, Emirates, Etihad, Turkish Airlines, Singapore Airlines | 1 stop (Doha, Dubai, Abu Dhabi, Istanbul, Singapore) | ~16–19 hours |
| Dublin → Hanoi or Ho Chi Minh City | Qatar Airways, Emirates, Etihad, Turkish Airlines | 1 stop (Doha, Dubai, Abu Dhabi, Istanbul) | ~17–19 hours |
| Dublin → London Heathrow → Hanoi or Ho Chi Minh City | Aer Lingus or British Airways + Vietnam Airlines | 1 stop (London) | ~15–17 hours |
Visa note: UK passport holders enter Vietnam visa-free for up to 45 days (British National Overseas passports are not covered). Irish passport holders need a Vietnam e-visa, applied online, 90-day validity. Dong DMC provides e-visa guidance documentation and coordinates group visa support. Vietnam Airlines offers group fare discounts on international flights; ask the desk when you send a series. Full table for every source market: Vietnam entry and flight facts.
Three programme shapes that match UK & Irish demand.
Starting points, not fixed products. Each is costed at net for your dates and hotel level, and adjusted to your tour-manager model.
Classic Vietnam, 13 nights, Hoi An base
The shape most UK and Irish brochures sell: north to south with one long stay. Six nights in Hoi An cover My Son, the countryside by bicycle, a cooking class and free days, without repacking.
- Halong Bay overnight cruise timed to tide and weather windows
- Hue by road via the Hai Van Pass, or by domestic flight when time is short
- Hoi An hotels contracted for six-night stays with single-supplement clarity
- Saigon finish with Cu Chi and a Mekong day, or swap for a beach night
North to south with a beach finish, 14 nights
Exploration first, then four nights on Phu Quoc before the long flight home. Sells well to couples and to groups that want the programme to end quietly.
- Domestic sectors Hanoi–Da Nang and Saigon–Phu Quoc booked as part of the land arrangement
- Mekong Delta day from Saigon with a private boat, not a shared launch
- Resort nights contracted at net with half-board options priced
- Private guide and driver throughout, or guide-led group format
Vietnam and Cambodia, 16 nights, one contract
The Vietnam classic with Angkor added at the end. One quotation, one invoice, one escalation contact across both countries.
- Saigon–Siem Reap by air, or Mekong crossing to Phnom Penh by road and boat
- Cambodia visa handling and guide handover managed by the same team
- Angkor passes, sunrise timing and temple sequencing planned to avoid the crowds
- White-label delivery on both sides of the border
The goal is not only to make the programme look attractive. It is to make it easier to sign off, easier to put in a brochure, and safer to deliver once your clients have paid.
Why Vietnam keeps selling to UK and Irish clients.
Long-haul value with margin left in
Five-star hotels, private transport and guided days at land costs that leave room for your margin and for upgrades your client will notice.
Entry is simple
UK passport holders need no visa for stays up to 45 days. Irish passport holders apply for an e-visa online. No embassy visits, and Dong DMC handles group guidance.
One country, three regions
Hanoi and Halong in the north, Hue and Hoi An in the centre, Saigon, the Mekong and Phu Quoc in the south. Enough variety for 14 nights without a second country, and Cambodia next door when you want one.
Your group is on the ground. Watch it run from your office.
UK and Irish programmes are long, escorted and sold months ahead, and your duty-of-care obligations do not stop at departure. The Dong DMC partner app is your live window into delivery: arrival and check-in, where the group is now, and guide updates pushed straight to you, so your operations desk can answer a client's family or your compliance team without waiting for Vietnam to wake up. Quoting and booking live in the same app.
Book ready-made packages and transfers
Day trips, transfers and set programmes at your tier price. Browse, pay online, done.
Submit an RFQ, priced options in ~54 minutes
Paste your client's email or brochure brief; the system extracts it. Specialist-reviewed Recommended, Alternative and Premium options return in-app.
Accept and convert to a live project
Tap accept, pay the deposit, and the proposal becomes a project with an assigned specialist and a unique LC code.
Track your tier · Silver, Gold, Platinum
Loyalty pricing shows on every package. Repeat partners save 3% to 10% with priority response.
See your group move in real time
Once a departure is live, the app shows it happening: arrival and check-in, where the group is now, and guide updates pushed to you. Your tour manager sees the same picture as our ops team.
No more chasing across the time gap
"Where is the group?" does not have to wait until Vietnam opens. The status is there when you open the app, so your evening on-call desk has an answer before the phone rings.
A system, not a bolt-on
The status you see is a live window into the same operations platform our ground team and guides work in every day, refined since 2008. That is why it is accurate, and why it keeps getting sharper.
Dong DMC Agent — for verified travel partners
Available on iOS, Android, Windows and macOS. Free to download. Login requires verification.
Send your brief. We will shape the programme.
Share your series dates or a client brief and receive a proposal shaped for a UK or Irish product team: routing, service assumptions, and a net quotation with validity and FOC stated.
For tour operators, travel agencies, group organisers and incentive houses in the UK and Ireland requesting Vietnam or Indochina programme support.
Build planning confidence first
Some partners are not blocked by lack of interest. They are blocked by uncertainty about how Vietnam programmes work operationally and what they cost at net. These pages explain routing logic, seasonality and cost structure.
Helpful before confirmation
What UK & Irish partners usually need- How a 13-night programme is structured in real operations
- What affects domestic sectors, Halong timing and Hoi An base logistics
- How net pricing, validity and FOC work for series and tailor-made
- What documentation a compliance file needs from a Vietnam ground operator
What UK & Irish partners ask before confirming.
Does Dong DMC work directly with UK and Irish travel agencies and tour operators?
Yes. The UK and Ireland desk works with escorted-tour operators, tailor-made specialists, luxury travel designers, group organisers and incentive houses. We work with your team, never with your clients, and we do not sell to consumers.
Can our own tour manager lead the group?
Yes. Many UK series are tour-manager-led. Your tour manager leads and our local guides, drivers and ops team work to them, with a 24/7 hotline for the duration. If you do not send a tour manager, our English-speaking guide leads the group under your brand.
What documentation can you supply for Package Travel Regulations due diligence?
International Tour Operator Licence 79-168/TCDL-GPLHQT, insurance documentation, supplier vetting records and operating standards, supplied as one pack for your compliance file. Programmes are contracted and invoiced by Dong Thi Co., Ltd, operating since 2008.
How do you handle the time difference?
Vietnam is seven hours ahead of the UK and Ireland in winter and six in summer. A brief sent before 11:00 your time lands inside our working day, and priority requests receive a first response within 60 minutes during business hours.
Will your team ever contact my client directly?
No. White-label is how we operate, not a label. Your agency stays client-facing. Dong DMC handles the logistics without client-facing visibility, and your brand appears on vouchers, welcome boards and guide introductions.
Do UK and Irish citizens need a visa for Vietnam?
UK passport holders enter visa-free for up to 45 days; British National Overseas passports are not covered. Irish passport holders need a Vietnam e-visa, applied online with 90-day validity. Dong DMC provides guidance documentation and coordinates group visa support.
How long are series rates valid, and what is the FOC policy?
Every quotation states its validity period in writing. Series rates are agreed for the season so the brochure price is protected. FOC 15+1 applies to group series. Exact terms are always on the quotation.
Do you work on net or commission rates?
B2B net rates only. You control your selling price and margin. Dong DMC issues a net invoice with itemised inclusions, deposit on confirmation and balance before arrival. No commission-based pricing.
Can you run Vietnam and Cambodia under one contract?
Yes. Siem Reap and Angkor extensions are handled by the same team: visa handling, the air or Mekong crossing, guide handover and a single escalation contact across both countries.
Your client wants Vietnam. Let us make it brochure-ready.
Send your series dates or a client brief and we will return a workable, brand-safe, net-costed programme, whether it is a 13-night escorted classic, a tailor-made itinerary, a school group or an incentive.
Vietnam DMC for UK & Irish partners
Tour Operators · Travel Agencies · Luxury Travel Designers · Group Organisers · Incentive Houses
Series departures, tailor-made and Vietnam–Cambodia programmes for 2026–2027.
- On the ground since 2008
- 20+ source markets served
- 4.9/5 partner satisfaction
- ASEAN Top Tour Operator 2024
- Licensed: Tour Operator 79-168/TCDL-GPLHQT
Vietnam-based B2B Tour Operator & DMC
HCMC · Hanoi · Da Nang · Siem Reap
© 2026 Dong Thi Co., Ltd
Have a Vietnam inquiry? Send the brief, or message the desk on WhatsApp.