Partners · Workflow

How Dong DMC Works With Partners

Dong DMC works with travel agencies and tour operators as their ground team in Vietnam and Cambodia. You send a brief, receive priced net options, confirm, and the program runs under your brand with one named contact from quotation to final report.

Send a program brief
  • Updated October 2026
  • Reviewed by Dong Hoang Thinh
  • Net rates only

From brief to final report

Five Steps, and What You Get at Each One

The same workflow applies to private groups, series departures, incentives and MICE programs. Each step has a clear input from you and a clear output from us.

Step 1

Send a brief

You send: route or destinations, dates, group size, hotel level, and your target budget if you have one. Use the program brief, the Partner App, WhatsApp or email.

You receive: an immediate acknowledgement, and a reply from a named specialist for your market within 60 minutes during business hours (Monday to Friday, 09:00–18:00 GMT+7).

Step 2

Receive priced options

You receive: priced net options with inclusions and exclusions listed line by line. Qualifying Partner App requests average under one hour within business hours; MICE and incentive programs are quoted to a deadline stated at acknowledgement.

Step 3

Confirm

You send: your approved option, rooming list and flight details.

You receive: the confirmation, a pro forma invoice in USD or VND with deposit and balance dates, and a contract issued by Dong Thi Co., Ltd.

Step 4

Live delivery

You receive: a program run under your brand, with an operations lead on the ground, live status updates during delivery and a 24/7 regional hotline while the group travels.

Step 5

Final report

You receive: a post-program review of deviations and lessons learned, and the final settlement, so the next program starts from what worked.

Programs in delivery

Dong DMC delivers 50–70 group programs a month across Vietnam and Cambodia, and through vetted partners in the Philippines.

Read the execution cases

Your team at Dong DMC

One Named Contact, From Quote to Settlement

Partners do not have to repeat a program to several departments. One account manager owns your agency relationship, and the people behind them are named before the group arrives.

  • Account manager: quotation, changes, invoicing and the post-program review for your agency.
  • Market specialist: knows your source market, its flights, visa rules and what your guests expect.
  • Operations lead: runs the program on the ground and reports live status to you.
  • Escalation: a 24/7 regional hotline during delivery, and direct access to the founder when a decision cannot wait.

Your brand, your client

How We Protect Your Client Relationship

Dong DMC operates as your extension in Vietnam. Guests see your name and logo; the coaches, guides, hotels and timing behind them are ours.

No direct marketing

We do not market to your end clients.

Clients stay with you

A client stays attached to the agency that brought them.

Your client contacts us?

If one of your clients contacts Dong DMC directly, we refer them back to your agency.

When plans change on the ground

Who Decides What During a Live Program

A partner mandate is the decision authority you delegate to Dong DMC within agreed limits, so the team on the ground can act in real time without repeated approval cycles. Strategic direction and client relationships stay with you.

Decided on the spot by our operations leadBrought to you first
Timing adjustments for traffic, weather, venue delays or flight movementAny change that adds cost
Coach sequencing, transfer timing and regrouping pointsHotel substitution or room category changes
Guide and staff redeploymentChanges to program content or included activities
Meal and event pacing inside the agreed planGuest-facing messaging, signage and anything that carries your brand

Deviations are logged during the trip and reviewed with you afterwards. For how contingency is planned before arrival, see risk and contingency and service scope and boundaries.

Payment and documents

Net Invoices, Stated Dates

Dong DMC issues net invoices in USD or VND. Most programs require a 30–50% deposit on confirmation and the balance 14–21 days before arrival, subject to hotel, cruise and supplier terms. Exact terms are always stated on the quotation and pro forma invoice.

How pricing works · Terms of payment · Cancellation policy

Site inspections

When You Visit Vietnam

Partners who come to Vietnam to inspect hotels, restaurants and venues are hosted by the founder or a Dong DMC sales lead, who takes them through the properties on their programs. Dong DMC supports part of the inspection cost.

Plan an inspection visit with the team

FAQ

Questions Agencies Ask Before Working With Us

Send a program brief through the website, the Partner App, WhatsApp or email. New agencies are verified with the first brief, and a named specialist for your market responds within 60 minutes during business hours (Monday to Friday, 09:00–18:00 GMT+7).

Every inquiry is acknowledged immediately. For qualifying Partner App requests, priced options average under one hour within business hours. MICE and incentive programs are quoted to a deadline stated at acknowledgement.

One account manager handles your agency from quotation to final settlement. During the trip, an operations lead runs the program on the ground, and a 24/7 regional hotline is available while groups are travelling.

No. Dong DMC does not market to your end clients, a client stays attached to the agency that brought them, and private programs run under your brand and logo. If one of your clients contacts us directly, we refer them back to your agency.

Adjustments inside the agreed plan, such as timing, coach sequencing, guide deployment and meal pacing, are decided on the spot by the operations lead. Anything that changes cost, hotels, program content or guest-facing messaging is brought to you first.

Dong DMC issues net invoices in USD or VND. Most programs require a 30–50% deposit on confirmation and the balance 14–21 days before arrival, subject to hotel, cruise and supplier terms. Exact terms are stated on the quotation and pro forma invoice.

No. The same workflow applies to small private groups, series departures, incentive and MICE programs. Larger and multi-city programs simply need the decision boundaries agreed earlier.

Yes. Partners who visit Vietnam to inspect hotels, restaurants and venues are hosted by the founder or a Dong DMC sales lead, and Dong DMC supports part of the inspection cost.

Start With One Brief

Send the route, dates, group size and hotel level. A named specialist replies within 60 minutes during business hours.

Send a program brief Open the Partner App WhatsApp

Related References

Dong Hoang Thinh – Operational Review