Tour Leader Reports from Vietnam Groups, 2024–2025

At the end of each group program, the tour leader or group organiser completes a one-page Final Tour Report. It scores the guide, vehicles, drivers, hotels, meals and sightseeing, and leaves space for a handwritten comment. The report goes to the tour leader, not to guests. Guests meet the program under the partner's name: arrival signage is prepared with the partner, and our guides introduce themselves as part of the partner's team. Below are seven of those reports from 2024 and 2025, photographed as they were returned. Guest names, signatures and agency names are blurred. Group codes, dates and scores are left as written.

What the Final Tour Report covers

The form has three parts: field service (guide interaction, knowledge, language, overall performance), tour operation (hotel, vehicle, car and boat drivers, food and beverage, sightseeing) and pre-trip information. Each item is rated Excellent, Very Good, Good, Fairly or Bad. The person who signs is usually the tour leader travelling with the group, not an individual guest, so the comments reflect someone who watched the whole operation from start to finish.

Seven reports from 2024–2025 groups

Philippines, private group of 6, April 2025

"It's our first time here in VN and it was an awesome experience. Thanks to Jasmine, our drivers, boatmen, and everyone who made this possible. Kudos to the Dong DMC team for making sure we're taken care of."

Philippines, Hanoi and Sapa, group of 5, October 2024

"The over-all travel experience is one that will enrich our memories. Mr. Hung's service, including that of the van driver, was impeccable and worthy of praise."

Philippines, Da Nang, group of 10, November 2024

"Minh is an excellent tour guide. She knows her job well. She breaks the monotony when the group is quiet. … Thien (our driver) is safe driver, punctual."

Indonesia, group of 29, April 2025

"Amazing experience – Jasmine was absolutely amazing and we couldn't have asked for a better experience here in Vietnam."

Philippines, 40 guests with tour leader and two VIPs, March 2025

"Mr. Son has knowledge of the destination. He possesses clear and effective communication skills, well-organized, and manages the group's time efficiently to ensure a smooth tour."

Philippines, 17 guests with tour escort, December 2024

"Mr. Phuong, our tour guide, [is] knowledgeable and flexible. He assist[s] everyone with a smile on his face. All the local restaurants are very good also. Our driver was very good in driving."

Philippines, Da Nang series departure, 47 guests, December 2024

"We love Phuong! He's very accommodating, helpful, and very easy to be with. We would love to have him as our tour guide again the next time we visit Da Nang!"

A message after a day trip in Da Nang

Not all feedback arrives on paper. This message came on WhatsApp in December 2025 from a traveller booked through a US agency, after a Ba Na Hills day trip. When she asked about future trips, we referred her back to her agency, as we do with every end client who contacts us directly. US agencies can see how we work with them on our US agency desk.

What the reports also ask us to fix

Not every report is a full score. Recent comments asked for longer time at sites on short programs, printed notes on the day's sights, drinking water included at meals, and better photo-taking from guides.

These reports stay between us and the tour leader. Guests travel under the partner's name from arrival to departure.

Reports from Da Nang programs are collected in Tour Leader Reports from Da Nang Groups, 2024–2025.

Agencies in these markets can start from our Philippines agency desk or the Indonesia agency desk (Bahasa Indonesia).

For partner-side reviews of full programs, see our execution cases. To plan a group, request a net-rate proposal.